AI phone agents call back shoppers who left checkout, in beta, sell to your past buyers and turn a yes on the phone into a draft order.
An abandoned checkout is a shopper the store already paid ads to attract, and few teams have the hours to phone each one back.
Voice Agents turn that gap into recovered orders with AI agents that sell only the owner's offers at the store's own prices, and a won-back sale ships like any other order. Measured on a live store running Portantis, the recovery calls returned 500%+ ROI, and 40%+ of shoppers who answered the call placed the order.
Every abandoned checkout is a shopper your ads already paid to bring in. They left their contact details at checkout, then went away without ordering.
Calling each one back takes hours a small team does not have, so on busy days the calls get skipped. And when someone does call, the reason a customer said no stays in that person's head.
You build each agent: its voice, its language and what it notes down on every call, such as a new address, company invoice details or a preferred courier. Every change is kept, nothing reaches customers until you publish it, and agents never leave voicemail messages.
Abandoned checkout recovery is in beta. Agents call back shoppers who left an order unfinished, answer price worries with free shipping and can suggest more units or an add-on. Nobody is called about a product that is out of stock, and a recovery report shows every call, what was said and the orders won back, with what the calls cost and what they earned.
Sales campaigns are live. They call your past buyers or a list you bring, leaving out repeats, wrong numbers and people who asked not to be called. Agents sell only the products, prices and discounts you set, and a yes on the phone becomes a draft order in your store.
Voice Agents has its own section in the menu, with Confirmations, Draft recovery, Cold Calls and Agents. Abandoned checkout calls are under Draft recovery and sales campaigns under Cold Calls.
The AI handles the whole phone call. It confirms, wins back and sells using only the products and discounts you allowed, never above your store prices. It notes every reason for a no and the details you asked for, and it checks the delivery address.
In writing, the AI suggests replies instead of sending them. In beta, customer emails arrive with a suggested reply, and a person approves each one before it goes out.
96% of abandoned checkouts called back by AI
500%+ ROI on AI recovery calls
Measured on a live store running Portantis in September 2026.When a shopper leaves checkout, an AI agent calls them back in your calling hours, answers their questions and turns a yes into a real order in your store.
Measured on a live store: 96% of abandoned checkouts called back by AI, and 40%+ conversion on abandoned checkouts among shoppers who answered the AI call.
One report shows every shopper the AI called, what was said, how it ended and what it cost, then what the orders won back earned, so you know whether calling pays.
Whether calling pays is read from your own report. On a live store running Portantis: 500%+ ROI on AI recovery calls.
Choose who to call, what the agent may sell and at what prices, and when it calls. Check it, then start. The agent calls, presents your offer and notes every answer.
A list of past buyers becomes a day of sales calls without a call team, with every product, price and message set by you.
When a customer agrees on a sales call, the agent goes over the order, the total and the address with them, checks the address and creates a draft order in your store. It never takes payment.
The agreed items, prices and a checked address arrive in your store ready to ship, with no call notes to retype.
You decide when agents may call, how many calls happen, how often someone is tried and who is never called.
Calls stay inside rules you set: none outside your hours, none over your limits, and none to anyone who asked to stop.
Write each agent's opening line and instructions, pick its voice and language, and choose what it notes down. Every saved change is kept, and publishing never calls anyone.
You can change a script in minutes and keep every earlier version, and nothing reaches customers until you publish it.
When a shopper hesitates, the agent can offer free shipping. When they say yes, it can suggest more units or an add-on. Every offer follows your rules.
Saves carts lost over the shipping cost and raises order value, and the AI never invents a discount you did not approve.
Recovery calls wait while a product in the cart is out of stock, and a customer who wants delivery later gets it on the day they asked for.
Credits go only to calls about products you can ship, and parcels arrive on the day the customer asked for.
Every call ends with a clear result. It updates the order the way you chose and tells the right people in your team chat. Customers who call back reach the right agent.
Call results reach the order and the team on their own, so nobody copies results from call notes into the store.
The refusal history is live: see every customer's parcel refusals across your stores. In beta, a rule you switch on can cancel new unpaid orders from repeat refusers before anyone calls them.
No calling time or credits go to customers who keep leaving parcels at the courier.
A shopper leaves checkout at night. The next day, in your calling hours, the recovery agent, in beta, calls, answers the shipping question and offers free shipping if you allow it. The yes becomes an order your warehouse ships.
Pick customers who received a product and kept it, offer the matching accessory at a better price when they take two, and let the agent call in your hours. Every yes arrives as a draft order.
Set a better price for bigger packs. The agent tells the customer the exact total, and a pack sold on the phone never costs more than in your store.
Save a new opening or offer and publish it. In beta, you first hear it with no calls made, then on a few abandoned checkouts, and you read what was said before everyone gets it.
In beta, when a cart holds a product that is out of stock, the recovery call waits, so you spend no credits and no shopper's patience on something you cannot ship yet.
Before a campaign, run a test agent through a whole sale. You hear the order, the total and the address confirmed, and nothing reaches your store, so you hear the full call before any customer does.
Open last month in the recovery report, a beta feature: calls, answers, orders won back, cost per order won back and profit, with every conversation one click away.
| Task | By hand | With Voice Agents |
|---|---|---|
| Calling back abandoned checkouts | Someone goes through the list, dials each number, tries again later and writes notes, and on busy days the calls get skipped. | In beta, every shopper gets a call in your hours, and you see how each call ended and what was said. |
| Turning a phone yes into an order | Copy products, quantities, discount and address from call notes into a new order, then check the address by hand. | The call ends with the order in your store, with the agreed items, the right prices and a checked address. |
| Keeping a do-not-call list | A spreadsheet of numbers to avoid, checked by hand before each campaign and easy to miss. | People who asked not to be called are always left out, with nothing to check by hand. |
| Working out whether the calls pay | Match calls, orders, refunds and costs across spreadsheets and phone bills, weeks after the calls were made. | In beta, one report shows what the calls cost and what they earned, for any period. |
| Screening orders from repeat parcel refusers | Every new cash-on-delivery order is checked by hand against past refusals before it ships. | In beta, unpaid orders from repeat refusers are cancelled for you, and orders you trust are left alone. |
Status checked
Voice Agents is the PortantisAI module that gives you AI phone agents you set up and control. They run sales calls to your past buyers with only the products, prices and discounts you set, and a yes on the phone becomes a draft order in your store. Calling back abandoned checkouts is in beta.
No. Agents sell only the products, prices and discounts you set, never above your store prices. On recovery calls, which are in beta, they can also offer free shipping or suggest more units or an add-on, only as you allow.
Only in the hours you choose, and only as often as you allow. You can pause at any time. Agents never leave voicemail messages, and people who asked not to be called are left out before a campaign starts.
You see what every call costs. In beta, the recovery report puts call costs next to the sales won back and the profit. Portantis has no public price list during the closed beta. Join the waitlist and the team will follow up.
Recovery calls are in beta: they work on a live store, and we are still improving them. Phone agents, calling hours and limits, sales campaigns and draft orders from a yes on the phone are live. In beta, you can also hear a new script without calling anyone, then try it on a few customers.
They come from a live store running Portantis, measured in September 2026, while recovery calls were in beta. Results depend on your products, offers, prices and customers, so the recovery report shows your own results from your first calls.
It suggests replies, and people send them. Support email replies are in beta. Chats that start from your ads and comments under your ads are handled in the Meta Ads module, with replies you approve. One inbox for calls, texts, chats, comments and emails is coming.
On the live store where they run, yes: 500%+ ROI on AI recovery calls. That is the profit left after the real costs of each order, compared with what the calls cost. Your own report shows the same for your store.
They are not called again. On recovery calls, in beta, the customer is also marked do-not-call in your store. Every later call and campaign leaves them out, along with wrong numbers and anyone you marked do-not-call yourself.
You are. Before contacts from a file or from your store join a campaign, someone on your team confirms that your business has permission, or another legal right, to call them. Portantis does not check this for you, but it leaves out people who asked not to be called, repeats and wrong numbers.
No. Recovery calls, in beta, skip shoppers who already placed the order or cancelled it.
It never takes payment on a call. On sales calls the agent only creates a draft order, after the customer hears the full order and total, the address is checked and they clearly say yes. On recovery calls, in beta, you decide what a yes does, for example turn the cart into an order in your store.
Voice Agents is part of Portantis, now in closed beta. We set every founding store up by hand.
