Portantis texts every new cash-on-delivery order, updates your store from the customer's answer and, in beta, calls risky orders and checks addresses before shipping.
In cash-on-delivery markets, an order nobody meant to place, or one no courier can deliver, costs the seller shipping both ways and earns nothing.
Confirming orders and checking addresses stops that loss before the parcel leaves. The address check, still in beta, already runs daily on a live store running Portantis, where 94% of parcels left with a validated address.
With cash on delivery, the customer pays only when the parcel arrives. An order nobody really meant to place, a duplicate, or an address no courier can find still gets picked, packed and handed to the courier.
When that parcel comes back, you have paid shipping both ways and collected nothing. Phoning every order to check it would take someone all day, and a small team cannot spare that.
Every new cash-on-delivery order gets a short text, and the customer confirms or declines with one reply. Your store updates by itself: confirmed orders are marked, and declined ones can be cancelled and put back in stock without anyone opening them.
You start safely: see the message before it goes out, try it on your own phones first and choose how many texts go out each day. Unclear answers, orders nobody answered and anything that needs a decision wait in one list for your team, and you are warned if answers stop coming back.
Around confirmation sit the checks that catch the rest. Duplicate order protection, in beta, shows how much money was at risk. You see why orders were cancelled, you are told when an order is still open after its parcel came back, and marketplace orders sit in one list you can search, with AWBs and invoices printed in batches.
Orders has its own section in the menu with Confirmations, Draft orders and Address Validation. Marketplace orders have their own list you can search.
Customers can answer the text however they like. Clear answers are applied to the order for you, and anything that is not clear waits for a person.
Phone calls are in beta. An AI voice calls customers during the hours you choose, starting with the orders most likely to come back. It confirms the order or takes a corrected address, and notes what changed on the order in your store.
99% of addresses checked before the courier gets the parcel
94% of parcels left with a validated address
Measured on a live store running Portantis in September 2026.Every new cash-on-delivery order gets a short text, and the customer confirms or declines with one reply. The answer lands on the right order, so unwanted parcels are stopped before anyone packs them.
Confirming orders takes no phone time from your team, and every answer stays on the order it belongs to.
A customer's answer updates the store order without anyone opening it. Confirmed orders are marked, declined orders can be cancelled and put back in stock, and customers can answer in their own words.
Items from declined orders go back on sale right away, and nobody cancels orders by hand.
Customers who keep leaving cash-on-delivery parcels uncollected have their next order cancelled before you pay for a text, a call or a shipping label.
Repeat refusers stop costing you shipping both ways, because their next order never leaves.
You try confirmation texts on your own phones and set limits before real customers see them. The page warns you if answers stop coming back, so a problem shows up on screen instead of in refused parcels.
A wrong message or a broken reply line shows up on your own phones before any customer sees it.
When a text gets no clear answer, an AI voice calls the customer during your hours, confirms the order or takes a corrected address, and notes the result on the store order.
Silent and risky orders get a real conversation without anyone dialling, and only calls that need a decision reach a person.
Every new order's address is checked before it ships. Mistakes are fixed in the store where possible, and the rest go to a person with the problem named.
Parcels stop travelling to addresses couriers cannot find: 99% of addresses checked before the courier gets the parcel, on a live store.
New cash-on-delivery orders wait until the customer has confirmed and the address is good. Then they move on to label printing by themselves.
Parcels leave only after the customer said yes and the address is good, with nobody checking the list by hand.
Every cancelled order shows one reason, and refused parcels are compared by how the order was confirmed, so you see where cash-on-delivery losses start and whether confirming pays off on your own orders.
You see which losses confirming removes and which need another fix, such as stock or repeat refusers.
Orders from marketplaces such as eMAG and Trendyol sit in one list you can search, and ready orders become one AWB file and one invoice file to print, instead of downloads from each marketplace.
Printing comes down to two downloads per batch.
When the same customer places the same order twice, the extra copy is cancelled before it ships, so you never pack, send and pay return shipping for a parcel the customer only wanted once.
One customer gets one parcel, and the copy they would have refused never costs you return shipping.
Switch on confirmation texts and every new cash-on-delivery order asks for a yes. A no cancels the order and puts the items back in stock before anyone picks it, and with the shipping hold (beta), the warehouse packs only parcels a customer confirmed.
Put your team's numbers in test mode, choose how many texts go out each day and watch the answers come in. When the message reads right, switch to real orders.
In beta, customers who keep refusing parcels have their next order cancelled before you spend on a text, a call or a label, and you see how many of your customers refuse parcels.
A customer taps order twice and two identical parcels would ship. Duplicate order protection, in beta, cancels the extra copy and shows duplicate as the reason.
In beta, each address is checked when the order comes in. Fixable ones are corrected in your store and the rest wait in one list with the problem named, before any label prints.
Orders with no clear answer get an AI call during your hours, a beta feature. The call confirms the order or takes a new address, and only change requests or company invoice details reach your team.
Put ready eMAG or Trendyol orders in one batch, download one AWB file and one invoice file, print, and mark it printed so the next batch starts where this one ended.
Compare refused parcels for orders confirmed by text, by call and not at all, on your own orders, and see every cancellation by reason and value before deciding what to switch on next.
| Task | By hand | With Orders |
|---|---|---|
| Confirming cash-on-delivery orders by phone | Someone calls or texts each new order, waits for the answers and types every result into the store by hand. | Customers confirm by text and your store updates by itself. Your team sees only the unclear answers. |
| Cancelling and restocking declined orders | Open each refused order, cancel it, put the items back in stock and leave a note for the warehouse. | Declined orders are cancelled and back in stock without anyone opening them. |
| Checking addresses before printing labels | Read every address, look up the postal code, check the courier delivers there and call the customer when something looks wrong. | Addresses are checked for you, in beta, and your team sees only the ones with a problem. |
| Spotting repeat refusers and duplicate orders | Search past orders before shipping and rely on memory for who refused parcels or ordered twice. | Both are caught and cancelled before a label is made. This is in beta. |
| Printing marketplace AWBs and invoices | Download each AWB and invoice from every marketplace order, one by one, and keep track of what was printed. | Ready orders become one AWB file and one invoice file, marked printed when you are done. |
Status checked
Orders is the PortantisAI module that confirms every new cash on delivery order with a short text and updates your store from the customer's reply. Unclear answers wait in one list for your team. In beta, it also calls risky orders and checks addresses before the courier collects the parcel.
Yes. Shopify orders come in by themselves, and every answer updates the order in your store: marked, cancelled or put back in stock. Orders from marketplaces such as eMAG and Trendyol sit in their own list you can search, with AWBs and invoices printed in batches. One place for every order from every store and marketplace is in beta.
Clear answers are applied for you. Anything that is not clear goes to one list for your team, together with orders nobody answered and anything that did not go through, so a person decides. You are also warned if answers stop coming back while texts keep going out.
Not fully yet. AI confirmation calls are in beta, which means they work and are in use but are still being improved. Confirmation by text is live. Calls happen only during the hours you set, reach the riskiest orders first and ring customers who did not answer the text.
That check is in beta. Every new order's address is checked and fixed in your store when possible. Addresses a courier might not find wait in one list with the problem named, and the shipping hold keeps those orders from leaving until they are confirmed and the address is good.
Orders shows whether orders confirmed by text, by call or not at all get refused more often, on your own orders. Cancellation reasons show why orders were cancelled, such as not collected, declined, duplicate or out of stock, so you see where the losses start.
They were measured on a live store running Portantis in September 2026, while the address check was in beta. Your own results will depend on your customers, your products and your couriers.
No. Confirmation is for new cash-on-delivery orders. Orders already paid online go through as usual, and only orders placed after you switch confirmation on get a text, so older customers never get one out of the blue.
No. A declined order is cancelled and its items go back in stock, and the customer gets no cancellation email and no automatic refund. If you also chose to remove declined orders from your store completely, you confirm that first, because it cannot be undone.
In beta, calls about that order wait until the product is back in stock, so nobody calls a customer about something you cannot ship. Orders cancelled for missing stock are counted under their own reason, separate from refused parcels.
The answer is saved but does not change the order. By then the order has already moved on: to your team, or to an AI confirmation call when calls are on, which is in beta.
No. Pausing stops new texts and keeps the full history, but an order still waiting for a yes stays held until it is confirmed. AI calls, in beta, have their own pause, and one main switch stops all automation and AI spending.
Orders is part of Portantis, now in closed beta. We set every founding store up by hand.
