Connect your Cargus and Sameday accounts once. Create AWBs and follow every parcel on one board, where GLS parcels also show, in beta. Automatic label printing is in beta too.
Sellers who ship with several couriers lose hours on courier websites and usually hear about a stuck parcel from an angry customer.
Delivery puts every courier on one board, prints labels by itself in beta, and shows which products, couriers, offers and dispatch days end in refused parcels. The live store it was built on shows the result: 99% of shipping labels created with no human click.
A store that ships with several couriers has several websites to check, and nobody has time to open each one for every parcel. So a stuck or lost parcel usually comes to light when the customer calls to complain.
By then it is harder to fix. A failed delivery nobody followed up turns into a return, and with cash on delivery you pay shipping both ways and collect nothing.
Connect each courier account once. Tracking starts on its own, and you create or cancel AWBs and download labels without opening the courier's website.
One board shows parcels shipped, on the road, delivered and returned, plus anything waiting on a decision. Parcels that stop moving, failed deliveries and labels that belong to no order are flagged, and a quick search opens any parcel's history with its order value, cash on delivery and shipping cost.
The reports show where refusals come from: which products customers refuse most, which couriers and sales channels leave the most parcels uncollected, whether offers like free shipping lead to more refusals, and which dispatch days and delays end in parcels nobody collects.
Delivery has its own section in the menu, starting with the operations board. You connect courier accounts in Settings, under Plugins, and handle returns in Inventory.
The AI in Delivery is in beta and handles what happens after a delivery goes wrong. Courier emails about failed deliveries show up next to their order, sorted by what needs a follow-up. For stuck or lost parcels, a claim to the courier is written for you, and nothing is sent until you approve it.
Also in beta, when a courier cannot deliver, an AI call can ask the customer what they want and pass the answer to the courier: deliver again, send elsewhere or return. These calls start only when you switch them on.
99% of shipping labels created with no human click
Measured on a live store running Portantis in September 2026.Orders that are ready to ship get their AWB made and their label printed at your warehouse, so nobody copies addresses into a courier website.
Labels are ready while the team packs. Live store result: 99% of shipping labels created with no human click.
Every parcel's status updates on its own, and the parcels that need a person are listed on one board, so nobody opens courier websites to check.
Courier websites stay closed, and a parcel that goes quiet is flagged long before the customer calls.
See which products, courier accounts, sales channels and weeks leave the most cash on delivery parcels uncollected, so you know where refusals really come from.
You see which product or offer drives uncollected parcels and can fix the listing, price or ads before paying shipping both ways again.
See how long orders take to be shipped, picked up and delivered, and which dispatch days and delays end in parcels nobody collects.
Slow packing or a weak dispatch day shows up as lost collections, so you know which one to fix first.
One board follows every order from placed to delivered or returned, compares your couriers and shows where your cash on delivery money is. Every number opens the orders behind it.
Couriers, cash and returns are checked on one page, and any number opens the list of orders behind it.
See which customers keep leaving parcels uncollected. Once you switch the rule on, their new cash on delivery orders are cancelled before they cost you a text, a call or a label.
Orders from repeat refusers are stopped before they use a confirmation text, a call or a label.
Parcels the courier is sitting on are found for you, a claim email is written with everything the courier needs, and the reply is followed until the case closes. Today this covers Cargus parcels.
Stuck and lost parcels get chased long before a customer complains or the cash fails to arrive.
When a courier emails that a parcel could not be delivered, you see it next to the order with a clear note on whether someone needs to act. An AI call can then ask the customer what they want.
A failed delivery gets a decision while the parcel is still with the courier, before it turns into a return paid both ways.
A stopped printer, a parcel scanned twice or an order left without a label is caught during the day, before the courier comes.
Problems at the packing table surface during the day, while the courier has not yet collected.
Decide which courier ships which orders, and keep shipping when one courier has trouble.
A courier outage or a weak region no longer stops shipping, and nobody reroutes orders by hand.
Turn on the refusal rule, in beta. New unpaid orders from customers who keep refusing parcels are cancelled before you spend a confirmation text, a call or a label on them. Orders your team placed are never touched.
Enter your team's packing hours and how many orders one person packs in an hour. Each day the warehouse check, in beta, tells you whether today's orders fit or how many extra people you need.
Products with too many uncollected parcels are flagged, at a level you choose. Fix the listing, price or ads for those products, or stop selling them.
See which dispatch days and late shipments lead to more refused parcels, then move packing or pickups to the days that work.
See, offer by offer, how often parcels from won-back orders get collected: extra quantity, free shipping or an added product. Keep the offers whose parcels get collected as often as the rest.
With courier routing, in beta, a failed label can go with your backup courier, and you can pause a courier without losing its orders. Nobody reroutes orders by hand.
In beta, stuck or lost Cargus parcels get a claim email ready for your approval, and the courier's reply lands next to the order.
See how much cash on delivery is still with the courier, paid out or settled, and which parcels came back after the courier had already paid for them.
| Task | By hand | With Delivery |
|---|---|---|
| Checking parcel status on courier websites | Someone opens each courier website and checks parcels one by one to find the ones that stopped moving. | Every parcel's status updates on its own, and the ones that stopped, failed or went missing wait on one board. |
| Creating AWBs and printing labels | Each address is typed into the courier website, the label downloaded and sent to the printer, one order at a time. | In beta, confirmed orders get their AWB and label printed without a click. |
| Writing claims for stuck parcels | Someone spots a parcel that has not moved, looks up its history, writes to the courier and chases the reply in an inbox. | In beta, the claim is written for you, waits for your OK, and the courier's reply is kept with the order. |
| Reading courier emails about failed deliveries | Each email is opened, matched to its order by hand, and someone decides whether the customer needs a call. | In beta, each email shows up next to its order, marked as needing action or not. |
| Checking a customer's refusal history | Before shipping, someone searches old orders to see whether this customer refused parcels before. | Each customer's refusal history is right there, and in beta a rule you switch on stops orders from repeat refusers. |
| Finding unscanned and double-scanned parcels | At the end of the day someone compares printed labels with scanned parcels to find what was missed or packed twice. | In beta, parcels scanned twice and shipped orders nobody scanned are flagged for you. |
Status checked
Delivery is the PortantisAI module that puts every courier and every parcel on one board. Connect your Cargus and Sameday accounts once, create AWBs and labels without opening courier websites, and see problem parcels before your customers call. GLS parcels also show on the same board, in beta. Automatic label printing is in beta too.
Cargus and Sameday. You connect each account once in Settings, under Plugins, and tracking starts on its own. GLS parcels also show on the same board, in beta. You can connect several accounts and compare how well each one delivers in the reports.
Not for daily work. AWBs are created and cancelled in Portantis, labels download there and parcel statuses update on their own. In beta, claims for stuck or lost parcels are written for your approval, and the courier's replies are kept next to the order.
Automatic label printing is in beta: confirmed orders get their AWB and label printed without a click, and you get an alert when printing gets stuck. On a live store running Portantis, the result was 99% of shipping labels created with no human click.
Delivery ranks products by how often customers refuse them and flags the ones above a level you set. You can compare refusals by courier account, sales channel or week, see whether offers like free shipping lead to more refusals, and check which dispatch days and delays end in parcels nobody collects.
Yes, with courier routing rules, in beta: pick which courier serves certain regions or products before the label is made. Also in beta, orders with an out-of-stock product wait until stock is back, and a daily check sorts ready orders into shipped, on hold, waiting for stock or needing an address check.
Only a parcel the courier brings back without delivering it. A cancelled payment or a label that was never used does not count, and parcels still on the road never make your numbers look worse.
Only if you switch that beta rule on, and only for new unpaid orders from customers who keep refusing parcels. Orders your team placed and orders already confirmed are never touched, and anything unclear goes to a person.
In beta, you get an alert when labels pile up at the printer. If it is unclear whether a label printed, your team is asked to check before anything prints again, and an order never gets two AWBs.
No. Statuses for every connected Cargus or Sameday account update on their own through the day, and cash on delivery payouts show up where the courier provides them.
Yes. Each automatic step, such as label printing, warehouse checks and printer alerts, has its own switch, all in beta, and one switch pauses all automation and AI spending at once. New rules ask you to confirm before they take effect and apply only to the next orders.
Delivery is part of Portantis, now in closed beta. We set every founding store up by hand.
